:root {
  --brand-1: #ff5a3d;
  --brand-2: #ff7a5c;
  --brand-3: #ff3b1f;
  --bg: #0a0a0a;
  --bg-alt: #111111;
  --bg-elevated: #161616;
  --bg-soft: #1a1a1a;
  --border: #2a2a2a;
  --text-1: #e8e8e8;
  --text-2: #c0c0c0;
  --text-3: #8a8a8a;
  --success: #34c38f;
  --warning: #ffb347;
  --danger: #ff6b5f;
  --shadow: 0 24px 80px rgba(0, 0, 0, 0.35);
  --radius-lg: 24px;
  --radius-md: 16px;
  --radius-sm: 10px;
  --max-width: 1220px;
  --space-panel: 1.4rem;
  --space-panel-lg: 1.8rem;
  --space-gap: 1.2rem;
}

* {
  box-sizing: border-box;
}

html {
  color-scheme: dark;
}

body {
  margin: 0;
  min-height: 100vh;
  background:
    radial-gradient(circle at top right, rgba(255, 90, 61, 0.2), transparent 28%),
    radial-gradient(circle at left center, rgba(255, 122, 92, 0.08), transparent 22%),
    linear-gradient(180deg, #090909 0%, #0d0d0d 100%);
  color: var(--text-1);
  font-family: "Space Grotesk", "Avenir Next", "Segoe UI", sans-serif;
  font-size: 15px;
}

a {
  color: inherit;
  text-decoration: none;
}

.text-body,
.list-item,
.ticket-subline,
.message-body {
  color: var(--text-2);
  line-height: 1.65;
}

.text-body,
.message-body,
.ticket-subline,
.title-xl,
.title-lg,
.title-md,
.title-sm {
  margin: 0;
}

.title-xl,
.title-lg,
.title-md,
.title-sm {
  line-height: 1.1;
}

.title-xl,
.title-lg,
.title-md {
  margin-bottom: 0.75rem;
}

.title-sm {
  margin-bottom: 0.5rem;
}

.title-xl {
  font-size: clamp(1.8rem, 1.8vw, 1.5rem);
  letter-spacing: -0.04em;
}

.title-lg {
  font-size: clamp(1.2rem, 1.7vw, 1.55rem);
  letter-spacing: -0.03em;
}

.title-md {
  font-size: 1rem;
  letter-spacing: -0.02em;
}

.title-sm {
  font-size: 0.92rem;
  letter-spacing: -0.01em;
}

input,
select,
textarea,
button {
  font: inherit;
}

.site-shell {
  width: min(calc(100% - 2rem), var(--max-width));
  margin: 0 auto;
  padding: 0.85rem 0 3rem;
}

.topbar {
  position: sticky;
  top: 0;
  z-index: 20;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 0.85rem;
  margin: 0.85rem 0 1.5rem;
  padding: 0.85rem 1rem;
  border: 1px solid rgba(255, 255, 255, 0.04);
  border-radius: 999px;
  background: rgba(10, 10, 10, 0.8);
  backdrop-filter: blur(18px);
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 0.9rem;
}

.brand strong,
.brand small {
  display: block;
}

.brand small {
  color: var(--text-3);
  font-size: 0.82rem;
}

.brand-mark {
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--brand-2), var(--brand-3));
  box-shadow: 0 0 24px rgba(255, 90, 61, 0.55);
}

.topnav {
  display: flex;
  align-items: center;
  gap: 0.7rem;
  flex-wrap: wrap;
}

.topnav a,
.nav-button {
  color: var(--text-2);
}

.page {
  display: grid;
  gap: var(--space-gap);
}

.hero-panel,
.panel {
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  background: linear-gradient(180deg, rgba(22, 22, 22, 0.94), rgba(16, 16, 16, 0.98));
  box-shadow: var(--shadow);
}

.hero-panel {
  display: grid;
  grid-template-columns: 1.2fr 1fr;
  gap: 1.5rem;
  padding: var(--space-panel-lg);
  overflow: hidden;
}

.hero-actions,
.dashboard-header {
  display: flex;
  justify-content: space-between;
  align-items: end;
  gap: 1rem;
  flex-wrap: wrap;
}

.hero-card-grid,
.content-grid,
.conversation-layout,
.form-layout.two-column-layout {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--space-gap);
}

.content-grid,
.form-layout,
.conversation-layout {
  align-items: start;
}

.info-card,
.empty-state,
.message-card,
.ticket-row,
.flash,
.status-pill,
.button,
.button-secondary {
  transition: transform 180ms ease, border-color 180ms ease, background-color 180ms ease;
}

.info-card {
  padding: 1.1rem;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.02);
}

.hero-card-grid > .info-card:only-child {
  grid-column: 1 / -1;
}

.accent-card {
  background: linear-gradient(180deg, rgba(255, 90, 61, 0.16), rgba(255, 90, 61, 0.04));
}

.panel {
  padding: var(--space-panel);
}

.form-panel,
.wide-panel,
.conversation-panel {
  min-width: 0;
}

.eyebrow {
  margin: 0 0 1rem;
  color: var(--brand-2);
  text-transform: uppercase;
  letter-spacing: 0.2em;
  font-size: 0.72rem;
}

.lede {
  max-width: 60ch;
  font-size: 1rem;
}

.muted-copy,
.ticket-meta small,
.message-meta span {
  color: var(--text-3);
}

.metric-copy {
  font-size: 0.88rem;
}

.list-reset {
  margin: 0;
  padding-left: 1.25rem;
}

.inline-link {
  color: var(--brand-2);
}

.inline-link:hover {
  color: var(--brand-1);
}

.stack-form {
  display: grid;
  gap: 0.85rem;
}

.stack-form label {
  display: grid;
  gap: 0.45rem;
}

.stack-form span {
  color: var(--text-2);
}

input,
select,
textarea {
  width: 100%;
  padding: 0.78rem 0.9rem;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg-soft);
  color: var(--text-1);
}

textarea {
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
  outline: 2px solid rgba(255, 90, 61, 0.25);
  border-color: var(--brand-1);
}

.button,
.button-secondary,
.nav-button {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  min-height: 40px;
  padding: 0.68rem 1rem;
  border: 0;
  border-radius: 999px;
  cursor: pointer;
}

.button {
  color: #fff;
  background: linear-gradient(135deg, var(--brand-1), var(--brand-3));
}

.button:hover,
.button-secondary:hover,
.ticket-row:hover,
.info-card:hover,
.message-card:hover {
  transform: translateY(-2px);
}

.button-secondary,
.nav-button {
  border: 1px solid var(--border);
  background: transparent;
}

.button-small {
  min-height: 36px;
  padding: 0.55rem 0.9rem;
}

.inline-form {
  display: inline-flex;
}

.flash-stack {
  display: grid;
  gap: 0.65rem;
}

.flash {
  padding: 0.75rem 0.9rem;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.03);
}

.flash-success {
  border-color: rgba(52, 195, 143, 0.45);
}

.flash-error {
  border-color: rgba(255, 107, 95, 0.45);
}

.section-heading {
  display: grid;
  gap: 0.35rem;
  margin-bottom: 1rem;
}

.ticket-list,
.message-list {
  display: grid;
  gap: 0.85rem;
}

.ticket-row,
.message-card,
.empty-state {
  padding: 0.9rem 1rem;
  border: 1px solid var(--border);
  border-radius: var(--radius-md);
  background: rgba(255, 255, 255, 0.02);
}

.ticket-row {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
}

.ticket-subline,
.ticket-meta small,
.message-meta span {
  margin: 0.35rem 0 0;
}

.ticket-meta {
  display: grid;
  justify-items: end;
  gap: 0.5rem;
}

.status-pill,
.internal-pill {
  display: inline-flex;
  align-items: center;
  min-height: 30px;
  padding: 0.28rem 0.68rem;
  border-radius: 999px;
  font-size: 0.78rem;
}

.status-pill {
  border: 1px solid var(--border);
  color: var(--text-1);
}

.status-open,
.status-in_progress {
  background: rgba(255, 90, 61, 0.1);
  border-color: rgba(255, 90, 61, 0.35);
}

.status-waiting_on_customer {
  background: rgba(255, 179, 71, 0.1);
  border-color: rgba(255, 179, 71, 0.35);
}

.status-resolved,
.status-closed {
  background: rgba(52, 195, 143, 0.1);
  border-color: rgba(52, 195, 143, 0.35);
}

.message-meta {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
  margin-bottom: 0.6rem;
}

.message-admin {
  border-color: rgba(255, 90, 61, 0.35);
}

.message-internal {
  background: rgba(255, 179, 71, 0.05);
}

.internal-pill {
  margin-bottom: 0.8rem;
  background: rgba(255, 179, 71, 0.12);
  border: 1px solid rgba(255, 179, 71, 0.35);
  color: var(--warning);
}

.number-list,
.bullet-list {
  margin: 0;
  padding-left: 1.25rem;
}

.number-list .list-item,
.bullet-list .list-item {
  margin-bottom: 0.35rem;
}

.number-list .list-item:last-child,
.bullet-list .list-item:last-child {
  margin-bottom: 0;
}

.checkbox-field {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.checkbox-field input {
  width: 1.1rem;
  height: 1.1rem;
}

@media (max-width: 900px) {
  .hero-panel,
  .hero-card-grid,
  .content-grid,
  .conversation-layout,
  .form-layout.two-column-layout {
    grid-template-columns: 1fr;
  }

  .topbar,
  .ticket-row {
    border-radius: 24px;
  }

  .ticket-meta {
    justify-items: start;
  }
}

@media (max-width: 640px) {
  .site-shell {
    width: min(calc(100% - 1rem), var(--max-width));
  }

  .topbar,
  .hero-panel,
  .panel {
    padding: 1rem;
  }

  .topbar,
  .topnav,
  .dashboard-header,
  .message-meta {
    align-items: stretch;
  }

  .topbar,
  .topnav,
  .ticket-row {
    flex-direction: column;
  }
}